We often get asked a variety of questions. If you have a question, the chances are that we may have answered it below. If not, please do get in touch as we will be delighted to help.
How do I pay?
Our bank details will be on the front page of you email confirmation. Payment is made by card using Clearaccept which is a safe and secure gateway for all web orders.
How do I know what size to order?
If you are unsure about which size to order we are happy to help you so please phone us 07534 712279. We can also send you unprinted sample garments for you to try and return. We send out these samples free of charge but the customer is responsible for the cost of the postage to return.
How do I order embroidery rather than printing?
Contact us by phone or email and once your embroidery is set-up with us you can request your own section on our online shop, so you can order with the correct prices and garments for your organisation.
Can I order by telephone?
Yes, but please email us and request a call back. You can also email us with your order or query email@example.com
Can you supply any other styles or items?
Yes please ask and we will be glad to try to source garments or items for printing or embroidery that do not appear on our website.
Is there a carriage charge?
Orders over £180 go carriage free, orders under £180 have a £4.99 + vat carriage charge or for fully tracked delivery choose DHL next. If you choose the £4.99 or £3.95 carriage charge then the oirder will not be tracked but we can supply proof of posting through the Royal Mail. Delivery is then at the customers own risk.
Is there a minimum order?
No, you can order just one garment. There is a minimum order on swim caps and mugs.
Can I return my garment if it doesn't fit?
We cannot accept returns as garments are decorated/badged. Should you have any sizing queries please phone us for advice/samples when ordering.
Will the printing stay on?
Our printing is high quality and if you garments are washed according to instructions ie 40 degree wash, do not tumble dry, do not iron over print. Our screenprinting and vinyl prints are durable and last well.
How do I get a quote for embroidery or multi-colour print?
Email us your logo and the garments you think you require and we will email you a no obilgation quote.
Are your mugs and tumblers dishwasher safe?
How long will my order take?
Our turnaround time is usually 7-15 working days for bespoke orders. For Pony Club Shop orders without bespoke printing or embroidery we aim to dispatch in 2-5 days.
Can I speak to someone as I prefer to order this way?
Yes you can order by telephone, we will be glad to help you, if you require us to call you just email us your telephone number and we will call you back.
Do I have to pay with order?
You need to make payment before we print/embroider you order.
I am a new customer. What do I do?
If you are a new customer and would like assistance please email us for email and reqest a call back.
How do I know I have ordered the correct size garments?
If you want to check the size of the garments before you have them printed, we can send unprinted samples to you to try. We send out up to two samples at a time, and they can be held on approval for up to seven days. You are responsible for the cost of returning the samples if you do not wish to keep them
How do you like to receive artwork?
We accept artwork in most formats. We prefer .eps, .ai or .pdf, but can also work with .jpg, .tif, .bmp, .doc etc. These files can be sent via email. We also accept artwork on paper or we may be able to download it from your website.
How long will it take for my order to arrive?
Our normal turnaround is 7-15 working days, but speak to us if you have a particularly tight deadline and we will do our best to help you
How do I know my Pony Club Colours for garments and the logo?
If you would like your members to order easily please request your own PC Shop, it's free and makes ordering quicker. If you use the drop-downs to order and you order the wrong colour we will correct this for you to the colour and branch/centre name that is right for the uniform of your branch ot centre.
Can I add to my web order?
Sorry once a web order is placed you cannot add to your order.
Will all garments be an exact colour match?
We always try to match colours of garments as closely as possible but some garments may not be an exact match for another style. There may be some garment colour variation and not all garments may be an exact colour match.