Our Clothing Range Screen Printing options Artwork Options How to Order your Clothing Delivery Details Request a price list About Wainwright Screenprint Terms and Conditions Email Wainwright Screenprint Links Help/FAQs Embroidery by Quotation   Sweatshirts made to last   Childsafe screenprinting inks (phthalate free)   Personal service   Reliable established business for 35 years   Working with PTA for fundraising   Small minimum orders   Wide range of products colours and sizes Home : Help and FAQs Help and Frequently Asked Questions I am a new customer. What do I do? If you are a new customer and would like an order form, please fill in your details on the 'Request a price list' page of this website or telephone us on 01258 837364. If you know what you want to order, you can place an order by telephone. I am an existing customer but have lost my account reference. Does this matter? Please telephone us and we will find it for you from your group name. How do I know I have ordered the correct size garments? If you want to check the size of the garments before you have them printed, we can send unprinted samples to you to try. We send out up to two samples at a time, and they can be held on approval for up to seven days. You are responsible for the cost of returning the samples if you do not wish to keep them How do you like to receive artwork? We accept artwork in most formats. We prefer .eps, .ai or .pdf, but can also work with .jpg, .tif, .bmp, .doc etc. These files can be sent via email or put on a cd. We also accept artwork on paper or via fax. How long will it take for my order to arrive? Our normal turnaround is 14-18 working days, but speak to us if you have a particularly tight deadline and we will do our best to help you.